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Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:109:\"Declaration of views_handler_field::query() should be compatible with views_handler::query($group_by = false)\";s:5:\"%file\";s:102:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/handlers/views_handler_field.inc\";s:5:\"%line\";i:726;}', 3, '', 'http://www.better-health.org.uk/resources/toolkits/using-telephone-interpreters-communicate-patients', '', '54.226.41.91', 1516738469) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:132:\"Declaration of views_handler_sort::options_validate() should be compatible with views_handler::options_validate($form, &$form_state)\";s:5:\"%file\";s:101:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/handlers/views_handler_sort.inc\";s:5:\"%line\";i:165;}', 3, '', 'http://www.better-health.org.uk/resources/toolkits/using-telephone-interpreters-communicate-patients', '', '54.226.41.91', 1516738469) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:128:\"Declaration of views_handler_sort::options_submit() should be compatible with views_handler::options_submit($form, &$form_state)\";s:5:\"%file\";s:101:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/handlers/views_handler_sort.inc\";s:5:\"%line\";i:165;}', 3, '', 'http://www.better-health.org.uk/resources/toolkits/using-telephone-interpreters-communicate-patients', '', '54.226.41.91', 1516738469) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:108:\"Declaration of views_handler_sort::query() should be compatible with views_handler::query($group_by = false)\";s:5:\"%file\";s:101:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/handlers/views_handler_sort.inc\";s:5:\"%line\";i:165;}', 3, '', 'http://www.better-health.org.uk/resources/toolkits/using-telephone-interpreters-communicate-patients', '', '54.226.41.91', 1516738469) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:134:\"Declaration of views_handler_filter::options_validate() should be compatible with views_handler::options_validate($form, &$form_state)\";s:5:\"%file\";s:103:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/handlers/views_handler_filter.inc\";s:5:\"%line\";i:517;}', 3, '', 'http://www.better-health.org.uk/resources/toolkits/using-telephone-interpreters-communicate-patients', '', '54.226.41.91', 1516738469) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:110:\"Declaration of views_handler_filter::query() should be compatible with views_handler::query($group_by = false)\";s:5:\"%file\";s:103:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/handlers/views_handler_filter.inc\";s:5:\"%line\";i:517;}', 3, '', 'http://www.better-health.org.uk/resources/toolkits/using-telephone-interpreters-communicate-patients', '', '54.226.41.91', 1516738469) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:62:\"Non-static method view::load() should not be called statically\";s:5:\"%file\";s:82:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/views.module\";s:5:\"%line\";i:903;}', 3, '', 'http://www.better-health.org.uk/resources/toolkits/using-telephone-interpreters-communicate-patients', '', '54.226.41.91', 1516738469) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:105:\"Declaration of views_plugin_query::init() should be compatible with views_plugin::init(&$view, &$display)\";s:5:\"%file\";s:100:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/plugins/views_plugin_query.inc\";s:5:\"%line\";i:139;}', 3, '', 'http://www.better-health.org.uk/resources/toolkits/using-telephone-interpreters-communicate-patients', '', '54.226.41.91', 1516738469) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:102:\"Declaration of views_plugin_style_default::options() should be compatible with views_object::options()\";s:5:\"%file\";s:108:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/plugins/views_plugin_style_default.inc\";s:5:\"%line\";i:25;}', 3, '', 'http://www.better-health.org.uk/resources/toolkits/using-telephone-interpreters-communicate-patients', '', '54.226.41.91', 1516738469) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:130:\"Declaration of views_plugin_row::options_validate() should be compatible with views_plugin::options_validate(&$form, &$form_state)\";s:5:\"%file\";s:98:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/plugins/views_plugin_row.inc\";s:5:\"%line\";i:137;}', 3, '', 'http://www.better-health.org.uk/resources/toolkits/using-telephone-interpreters-communicate-patients', '', '54.226.41.91', 1516738469) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:62:\"Non-static method view::load() should not be called statically\";s:5:\"%file\";s:82:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/views.module\";s:5:\"%line\";i:903;}', 3, '', 'http://www.better-health.org.uk/resources/toolkits/using-telephone-interpreters-communicate-patients', '', '54.226.41.91', 1516738469) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:136:\"Declaration of views_handler_argument::options_validate() should be compatible with views_handler::options_validate($form, &$form_state)\";s:5:\"%file\";s:105:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/handlers/views_handler_argument.inc\";s:5:\"%line\";i:906;}', 3, '', 'http://www.better-health.org.uk/resources/toolkits/using-telephone-interpreters-communicate-patients', '', '54.226.41.91', 1516738469) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:112:\"Declaration of views_handler_argument::query() should be compatible with views_handler::query($group_by = false)\";s:5:\"%file\";s:105:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/handlers/views_handler_argument.inc\";s:5:\"%line\";i:906;}', 3, '', 'http://www.better-health.org.uk/resources/toolkits/using-telephone-interpreters-communicate-patients', '', '54.226.41.91', 1516738469) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:116:\"Declaration of views_plugin_argument_default::init() should be compatible with views_plugin::init(&$view, &$display)\";s:5:\"%file\";s:111:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/plugins/views_plugin_argument_default.inc\";s:5:\"%line\";i:92;}', 3, '', 'http://www.better-health.org.uk/resources/toolkits/using-telephone-interpreters-communicate-patients', '', '54.226.41.91', 1516738469) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134
Using telephone interpreters to communicate with patients | Better Health

Using telephone interpreters to communicate with patients

Author: Thom, Natasha

Publisher: Nursing Times; 104: 46, 28–29

Publication date: November 2008

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Language barriers can affect patients’ psychological and physical health. To meet these challenges, nurses need to implement strategies to promote accurate communication. This article discusses how health visitors sought to improve communication by using a telephone interpreter service. Its implementation and evaluation were part of an action research study. Fourteen health visitors took part and were interviewed before and after implementation. This article focuses on recommendations from the research, offering guidance on using such a service.