Report on the self reported experience of patients from black and minority ethnic groups
Department of Health and National Statistics, June 2009
This report examines variations in the self-reported views of NHS patients from different ethnic groups.  Using feedback from white respondents as a baseline, the survey examines patient responses to issues such as cleanliness, relationships and communication with doctors and other staff, and information relating to medication.
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Tackling the challenge: Promoting race equality in the NHS in England
Commission for Healthcare Audit and Inspection, March 2009
This report considers the extent to which the NHS is meeting the legal basic building blocks in promoting race equality. It outlines the ethnic make-up of the population and NHS workforce respectively, and highlights the obligation to meet race equality standards and the health needs of different ethnic groups. It also considers the progress made in meeting these targets, and sets out guidance for the future.
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Tackling racial harassment in the NHS: Evaluating black and minority ethnic staff's attitudes and experiences
Lemos & Crane, Department of Health, 2001
This study analyses the experiences of racial harassment suffered by black and minority ethnic staff, and the effectiveness of their employers in tackling it. The report considers harassment by patients, relatives or members of the public, and other staff members, such as line managers. Finally, the report gives guidelines for action to reduce bullying and harassment.
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Care Quality Commission
The Care Quality Commission is the new health and social care regulator for England. Its aim is to look at the joined up picture of health and social care, and ensure better care for everyone in hospital, in a care home and at home.
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Department of Health - Translated documents
This page provides access to a number of DH publications and resources that have been translated into community languages.
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HARPWEB
HARPWEB consists of three websites, each developed in collaboration with health professionals working with asylum seekers and refugees in the UK. They are designed to enable you to easily access the wealth of information, practical tools, and articles that have been written by health care professionals, NGOs, academics and research bodies with expert knowledge of working with asylum seekers and refugees, both in the UK and other countries.  The Communicate site allows the creation of multilingual appointment cards. The appointment card is filled in on screen in English, one of over 30 languages is chosen, the appointment card is translated, and then is ready to be printed.
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Introduction to the National Health Service
Available in 36 languages, this leaflet explains the role of UK health services to newly-arrived individuals seeking asylum. It covers issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
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King's Fund
The King’s Fund seeks to understand how the health system in England can be improved. Using that insight, it helps to shape policy, transform services and bring about behaviour change. Its work includes research, analysis, leadership development and service improvement. It also offer a wide range of resources to help everyone working in health to share knowledge, learning and ideas.
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NHS Evidence - Ethnicity and health
NHS Evidence provides resources relating to the specific needs healthcare needs of migrant and minority ethnic groups. 
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Race for Health
Race for Health is a Department of Health-funded, NHS based programme that works with PCTs and Trusts to drive forward improvements in health for people from black, and minority ethnic backgrounds.
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